Constructive Conflict Management

Format
Online Classroom

Length
6 Hours

Certificate of Participation

➜ JOIN OUR INTEREST LIST ➜ BACK TO COURSES

Addressing workplace conflict begins with effective interpersonal skills and strong relationships. The first part of this class will provide you with the tools and practice to help you engage in difficult conversations with your supervisor, peers and clients. Learn strategies to turn conflict into collaboration and build the confidence to share new ideas and influence others. During the afternoon you will investigate a Constructive Conflict approach to manage conflict in the workplace. Through the analysis of workplace scenarios, you will examine the source of the conflict, the motivation for the conflict of all parties involved and learn how to work toward building a solution.

Who Should Enrol

Individuals interested in progressing into, or are currently in, a supervisory or leadership role
Professionals looking to advance their skills in conflict management and communication
Organizations invested in creating and maintaining functional channels of communication among teams

Learning Outcomes

Upon completion of this class you will learn to:

Build effective working relationships
Practice engaging in difficult conversations by creating a safe environment
Walk through the steps for a successful confrontational conversation
Provide meaningful feedback in various situations (ie. during a performance review or client presentation)
Recognize the causes and sources of conflict (Healthy and Unhealthy)
Use a constructive conflict model to analyze conflicts in a workplace setting
Consider conflict in the social-cultural context

Program Schedule + Credential

Upcoming Course Schedule

There are no scheduled sections of this course. Please join our interest list for more information about new programs & upcoming sections of this learning.

Format

Two-day workshop

Online Classroom

Credential

Upon completion, you will receive a Certificate of Participation in “Constructive Conflict Management”. Attending 85% of the class is required for a certificate.

Prerequisites + Technical Requirements

Prerequisites:

There are no formal prerequisites for this offering.

Technical Requirements for Brightspace

Learners will require access to a computer to access class materials.
A link will be provided through email prior to the first day of class so that you will have access to all course resources and streaming functions
Once you register for this class you will be issued a UWinID. Please activate your UWinID as soon as possible. Document your UWinID and password as you will need it to access Brightspace. If you have any issues, please contact continue@uwindsor.ca.
Visit this site for Brightspace technical requirements

Fees, Financial Aid + Discounts

Course Fees

Fee: $475 + HST per registration.

Full refund 7 days before the start of the course, minus a $25.00 administration fee. Please review our Registration and Refund Policies for more information.

Discounts

UWindsor staff, students, alumni, and Hire UWindsor partners are eligible for a discount. For leaders in their organization who wish to send their team, group rates are available. Email continue@uwindsor.ca for details.

Funding

OSAP-MC

This program is eligible for the OSAP Micro-credential application (OSAPMC).
Participants must be registered into the program prior to applying for OSAPMC.
Participants are obligated to pay their fees in full, or decide to withdraw at least one week prior to the course start date should they not receive OSAPMC.
- If this is the case, email continue@uwindsor.ca immediately to withdraw and request a refund.
Register for this program accordingly to allow ample time for your application to be processed. It takes approximately 10-15 business days for the OSAPMC application to be processed.

For more information, please visit our OSAP-MC website, or email our financial aid office.

Career Prospects

Coming Soon

Program Author + Instructors

Shelly-Ann John, DBA, PMP®
CEO & Director of Projects, IMVELO Inc.

For several decades, Shelley-Ann has had a passion for management, and the development of tools and strategies that effect long-term impact at the individual and organizational levels. She co-creates value with her clients (typically educational and healthcare institutions, charitable organizations, and multinational corporations) based on her richly diverse experiences that include the management of projects to benefit for various populations within rehabilitation, mental health, transportation, and other businesses.

Dr. John completed a BSc. degree in Psychology from McGill University and a master’s degree in Behavioural Medicine. Her most advanced degree is a doctorate in Business Administration from Athabasca University with a focus on stakeholder engagement for strategic management, and sustainability.

When not engaged in projects or teaching business communications, strategic management or business strategy at the University of Windsor, she tries to create balance in her spare time by gardening and doing yard work, refinishing, and painting furniture, decorating, reading, hiking, and enjoying quality time with her family.